Booking Policies
We have taken the time to prepare for your arrival and your appointment, therefore we ask that you take the time to read our booking policies:
"To secure and confirm your appointment, a full payment or deposit is now required. Once you have made a payment, please note that it is non-refundable and subject to our cancellation policies, as outlined below. This deposit policy applies until the full appointment cost has been paid in advance to confirm the booking.
We strongly advise against booking and paying for any service if you are uncertain. Feel free to schedule a FREE consultation to discuss your needs and concerns before committing to an appointment.
Prior to booking and making a payment, we encourage you to reach out with any questions you may have. Once your payment is processed and recorded in our system, it represents a commitment for both you and us. It also reserves that specific time on our calendar, which becomes unavailable to others, potentially resulting in lost opportunities and revenue for us.
Please carefully consider your decision before booking, as we do not issue refunds. This policy aligns with the nature of our beauty-based services, as they involve the use of products and materials that cannot be resealed or reused due to hygiene and safety considerations. If you wish to make changes to your appointment, such as rescheduling or selecting an alternative service of equal value, please reach out within 48 hours of the scheduled appointment time, adhering to our Cancellation/Change policy, which is detailed below."
We accept Debit, Cash and all major credit cards.
Cancellation/Change Policy
We maintain a 48-hour cancellation/change policy for all our services. To make any changes or cancel an appointment without incurring charges, please do so at least 48 hours before your scheduled appointment time. Kindly note that we do not offer refunds, but you have options for rescheduling, receiving a credit on your account, or using the credit for an equivalent service. This credit is non-transferable.
Please note that credits for service-based services are not transferable to esthetics training courses offered by us. Our esthetics training courses require us to prepay for supplies for the kits we have to put together, which leaves us out of pocket.
If you need to make changes within 48 hours of your appointment, such as rescheduling or canceling, please contact us in advance. No-shows will result in the forfeiture of your appointment and all funds associated with it.
Exceptional Circumstances
We understand that unforeseen circumstances, such as family emergencies or illness, can disrupt your plans. For cancellations within 48 hours due to such circumstances, contact us directly to discuss the situation. We will assess whether an exemption is warranted, with a rescheduling fee applicable.
Refunds
Refunds are only considered under extraordinary circumstances, and a 25% refund processing fee will be imposed. It is at our discretion to decide whether a cash refund is justified, as we adhere to a policy that strictly limits refunds to situations of extenuating circumstances.
Extenuating circumstances are typically situations that are beyond the control of the customer and are considered exceptional or unusual. Some examples of extenuating circumstances that might warrant a refund could include:
Tardiness
Your appointment time is valuable to both you and us. We send two reminders 72 hours in advance via email and text to confirm your appointment details. If you anticipate being late, please contact us. We have a grace period of 15 minutes for tardiness. If you do not show up during this grace period, the appointment and full payment will be forfeited.
Client Conduct and Preparation
Prohibited Substance Policy: We kindly request that clients arrive without any signs of alcohol or drugs, including cannabis, at the time of their appointment. Clients under the influence of these substances will be respectfully asked to reschedule. We prioritize safety and do not provide services to clients who are not in full control of their faculties.
COVID-19 Precautions:
Please feel free to wear your mask during your appointment; we are fully vaccinated and wear masks as well to ensure a safe environment for everyone.
Lash Appointments:
For lash appointments, we recommend arriving with a clean, makeup-free face. If you require makeup removal during the appointment, please arrive a few minutes earlier. Any existing makeup on your lash line may extend the application time and impact the final result.
Additional Services:
If you need additional services, such as a removal before your lash application (with a $60 fee), please contact us in advance so we can allocate enough time for your needs.
Back-to-Back Appointments:
At this time, we currently only offer back-to-back appointments for specific services like eyelash extensions and brow waxing, a popular choice for many. If you opt for this, kindly book back-to-back appointments using our booking app. Please note that the aftercare oil used for your brows might affect the longevity of your lashes, so keep this in mind.
Age Requirement:
Our services are not available for individuals under the age of 16. For clients aged 16 to 19, parental consent is required for any service due to the legal age of majority being 19 in British Columbia, Canada. This ensures that all clients can legally consent to the services we offer by signing a consent form.
We appreciate your understanding and adherence to our policies, which help maintain a safe and respectful environment for all. We eagerly anticipate your next scheduled appointment!
We strongly advise against booking and paying for any service if you are uncertain. Feel free to schedule a FREE consultation to discuss your needs and concerns before committing to an appointment.
Prior to booking and making a payment, we encourage you to reach out with any questions you may have. Once your payment is processed and recorded in our system, it represents a commitment for both you and us. It also reserves that specific time on our calendar, which becomes unavailable to others, potentially resulting in lost opportunities and revenue for us.
Please carefully consider your decision before booking, as we do not issue refunds. This policy aligns with the nature of our beauty-based services, as they involve the use of products and materials that cannot be resealed or reused due to hygiene and safety considerations. If you wish to make changes to your appointment, such as rescheduling or selecting an alternative service of equal value, please reach out within 48 hours of the scheduled appointment time, adhering to our Cancellation/Change policy, which is detailed below."
We accept Debit, Cash and all major credit cards.
Cancellation/Change Policy
We maintain a 48-hour cancellation/change policy for all our services. To make any changes or cancel an appointment without incurring charges, please do so at least 48 hours before your scheduled appointment time. Kindly note that we do not offer refunds, but you have options for rescheduling, receiving a credit on your account, or using the credit for an equivalent service. This credit is non-transferable.
Please note that credits for service-based services are not transferable to esthetics training courses offered by us. Our esthetics training courses require us to prepay for supplies for the kits we have to put together, which leaves us out of pocket.
If you need to make changes within 48 hours of your appointment, such as rescheduling or canceling, please contact us in advance. No-shows will result in the forfeiture of your appointment and all funds associated with it.
Exceptional Circumstances
We understand that unforeseen circumstances, such as family emergencies or illness, can disrupt your plans. For cancellations within 48 hours due to such circumstances, contact us directly to discuss the situation. We will assess whether an exemption is warranted, with a rescheduling fee applicable.
Refunds
Refunds are only considered under extraordinary circumstances, and a 25% refund processing fee will be imposed. It is at our discretion to decide whether a cash refund is justified, as we adhere to a policy that strictly limits refunds to situations of extenuating circumstances.
Extenuating circumstances are typically situations that are beyond the control of the customer and are considered exceptional or unusual. Some examples of extenuating circumstances that might warrant a refund could include:
- Serious medical emergencies or hospitalization that prevent the customer from using the product or service.
- Unforeseen and extreme natural disasters or events that disrupt the customer's ability to access the product or service.
- Unexpected legal or regulatory restrictions that prohibit the customer from utilizing the product or service.
Tardiness
Your appointment time is valuable to both you and us. We send two reminders 72 hours in advance via email and text to confirm your appointment details. If you anticipate being late, please contact us. We have a grace period of 15 minutes for tardiness. If you do not show up during this grace period, the appointment and full payment will be forfeited.
Client Conduct and Preparation
Prohibited Substance Policy: We kindly request that clients arrive without any signs of alcohol or drugs, including cannabis, at the time of their appointment. Clients under the influence of these substances will be respectfully asked to reschedule. We prioritize safety and do not provide services to clients who are not in full control of their faculties.
COVID-19 Precautions:
Please feel free to wear your mask during your appointment; we are fully vaccinated and wear masks as well to ensure a safe environment for everyone.
Lash Appointments:
For lash appointments, we recommend arriving with a clean, makeup-free face. If you require makeup removal during the appointment, please arrive a few minutes earlier. Any existing makeup on your lash line may extend the application time and impact the final result.
Additional Services:
If you need additional services, such as a removal before your lash application (with a $60 fee), please contact us in advance so we can allocate enough time for your needs.
Back-to-Back Appointments:
At this time, we currently only offer back-to-back appointments for specific services like eyelash extensions and brow waxing, a popular choice for many. If you opt for this, kindly book back-to-back appointments using our booking app. Please note that the aftercare oil used for your brows might affect the longevity of your lashes, so keep this in mind.
Age Requirement:
Our services are not available for individuals under the age of 16. For clients aged 16 to 19, parental consent is required for any service due to the legal age of majority being 19 in British Columbia, Canada. This ensures that all clients can legally consent to the services we offer by signing a consent form.
We appreciate your understanding and adherence to our policies, which help maintain a safe and respectful environment for all. We eagerly anticipate your next scheduled appointment!
